Applies to the Chamfer app for iOS, Android, and web
You can delete your Chamfer account and its data at any time, and you don't have to ask us for permission or explain why. There are two ways to do it.
Email privacy@getchamfer.com with the subject “Delete my Chamfer account”, from the email address you used with Chamfer.
We'll confirm and delete it within 30 days — usually within a few days. We'll only ever email that address back; we won't ask you for a password or any payment details.
If you used Chamfer without ever adding an email address, your account exists only on the device you used it on. Deleting the app removes your access to it, but to have the stored records removed too, email privacy@getchamfer.com from any address and mention roughly when and how you used Chamfer so we can find it.
We keep a record of the repair itself — which guide was attempted, how far it got, and whether it worked — with every link to you removed. Once your account is deleted we have no way to tell which of those records was yours.
We keep them for one reason: they're how we measure whether Chamfer actually helps people finish repairs, which is the number we judge the whole product by. They contain nothing you typed or photographed.
Email hello@getchamfer.com and a human will answer. Our full privacy policy explains what we collect and why.
